The Intake Specialist is responsible for providing quality customer service to individuals entering the Center with animals or on the phone. The Intake Specialist handles the intake processing of animals into the Center from community residents.
Salary: Training $10.50 per hour (90 days) then $11.00. Full time: 40 hours per week.
- Promptly greet customers as they enter the Center with a professional and courteous tone and answer the telephone in the same manner.
- Process multiple activities simultaneously.
- Maintain a pleasant, professional attitude with customers and co-workers.
- Rapidly gather information and data that is needed to handle the animal issue.
- Interact with the customer to establish their animal needs and desires.
- Coordinate and make appointments for owned animal surrenders.
- Coordinate and process paperwork related to the animal issue.
- Prepares animal case records for admission of the animal into the center.
- Prepare records for admission, photographs animal for computer record, enters all information into the computer, writes admissions folder, administers appropriate admission treatments, prints all paperwork and places all information in the appropriately labeled file.
- Locate appropriate “holding” space for the animal entering the Center.
- Collects all appropriate fees for animal admissions or services.
- Process all fees, donations or financial transactions into computer system, balance daily receipts, and write summary.
- Other duties as assigned.
Education/Experience: College background preferred. High school diploma is required. Experience in animal protection desired. Minimum two years of working with the public.
Knowledge and Skills:
- Strong interpersonal skills.
- Must be able to relate and confer with the Executive Director, managers, and associate staff in a positive and constructive way; exercise good judgment when dealing with the public and when making decisions.
- Ability to handle a heavy workload, while under time pressures, without sensitivity to stress.
- Pleasant voice, personality, good memory, dependable and cooperative.
- Good spelling ability and accuracy with numbers and money.
- Above average skills in reasoning with and using oral and written language.
- Ability to accurately reason with information derived from the general public.
- Proven organizational skills and attention to detail (effective record keeping ability).
- Ability to use sound judgment when dealing with confidential information and the general public.
- Support the mission of the McKamey Animal Care and be able to professionally advocate the Center’s position on animal issues.
- Knowledge of animal health, care and welfare and ability to work with animals.
- Strong animal handling skills.
- Ability to recognize signs of animal neglect, abuse and cruelty and the ability to handle such issues with professionalism.
- Computer knowledge, experience with shelter software is helpful. Basic computing skills (Microsoft Windows/Office environment).
- A “can do” team player attitude and willingness to go the extra mile.
- Ability to maintain composure in an often stressful and emotional work environment.
- Ability to work overtime, if circumstances require and work evenings, weekends or holidays as required.
Other: Must be at least 21 years of age (required for insurance purposes); valid driver’s license and insurable driving record.
Work Environment: Office setting, computer use up to 8 hours a day with regular breaks, exposure to high noise levels, zoonotic diseases, and animal bites/scratches when handling animals; exposure to cleaning agents; exposure to all weather conditions when outdoors; bending, reaching, walking up to 8 hours a day.
Physical Activities: Occasional lifting of up to 100 pounds with assistance; potential for standing/walking up to eight hours a day; scrubbing kennels and mopping; sitting at a desk; driving a car; performing physical examinations on animals; animal restraint; handling syringes and needles.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.
Mckamey Animal Center is an equal opportunity employer.