Animal Protection Services Dispatcher
Job Summary: Under the immediate supervision of the Director of Animal Services this position provides telephone/radio communication services to the community and animal service officers regarding animal control within the city limits of Chattanooga.
- Answer incoming calls promptly, courteously and professionally.
- Process multiple phone calls simultaneously.
- Maintain a pleasant, professional attitude with customers and co-workers.
- Rapidly gather information and data that is needed to handle the animal issue (i.e. – Caller name, address, city, state, zip, phone, animal issue). Know the “City” area to allow prompt dispatch to “City” addresses. Refer “County” calls to other animal service agencies within the community.
- Quickly assess the severity of the situation and make decision as how to proceed.
- Dispatch information to animal services officers in the community through radio communication.
- Enter complaint information into the computer.
- Respond to incidents or inquiries issued by customers or supervisors in a prompt and professional manner.
- Routinely follow up with animal service officers to know their exact location and to reinforce communication back with the Center
- Follow up with community residents with regard to the status of their situation.
- Interact with co-workers and supervisors to update communications as needed.
- Interact as a team member to provide a high quality of service.
- Perform routine checks for undelivered messages.
- Update computer information when new calls are made regarding a previous complaint.
- Protect all equipment from food or liquid hazard.
- Maintain all equipment to the highest level of performance by following procedures for the care of, use of and /or storage of the equipment.
- As safety dictates, during a weather emergency, work the answering service equipment, possibly for extended periods, until such a crisis has ended.
- Carry out all duties with humanity and professionalism compliant with Center policies and standards
- Other duties as assigned.
Education/Experience: College background preferred. High school diploma is required. Experience in animal protection desired. Minimum two years of working with the public.
Knowledge and Skills:
- Strong interpersonal skills.
- Must be able to relate and confer with the Executive Director, managers, and associate staff in a positive and constructive way; exercise good judgment when dealing with the public and when making decisions.
- Ability to handle a heavy workload, while under time pressures, without sensitivity to stress.
- Pleasant voice, personality, good memory, dependable and cooperative.
- Good spelling ability and accuracy with numbers and money.
- Above average skills in reasoning with and using oral and written language.
- Ability to accurately reason with information derived from the general public.
- Proven organizational skills and attention to detail (effective record keeping ability).
- Ability to use sound judgment when dealing with confidential information and the general public.
- Support the mission of the McKamey Animal Care and Adoption Center and be able to professionally advocate the Center’s position on animal issues.
- Knowledge of animal health, care and welfare and ability to work with animals.
- Strong animal handling skills.
- Ability to recognize signs of animal neglect, abuse and cruelty and the ability to handle such issues with professionalism.
- Computer knowledge, experience with shelter software is helpful. Basic computing skills (Microsoft Windows/Office environment).
- A “can do” team player attitude and willingness to go the extra mile.
- Ability to maintain composure in an often stressful and emotional work environment.
- Ability to work overtime, if circumstances require and work evenings, weekends or holidays as required.
Other: Must be at least 21 years of age (required for insurance purposes); valid driver’s license and insurable driving record.
Work Environment: Office setting, computer use up to 8 hours a day with regular breaks, exposure to high noise levels, zoonotic diseases, and animal bites/scratches when handling animals; exposure to cleaning agents; exposure to all weather conditions when outdoors; bending, reaching, walking up to 8 hours a day.
Physical Activities: Occasional lifting of up to 100 pounds with assistance; potential for standing/walking up to eight hours a day; scrubbing kennels and mopping; sitting at a desk; driving a car; performing physical examinations on animals; animal restraint; handling syringes and needles.
Pre-employment Requirements: The McKamey Animal Center conducts criminal background checks on all employees and is an Equal Opportunity Employer.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.